What do I do if I can’t fulfil an order?

If you can’t fulfil an order for whatever reason – it’s out of stock, you can’t provide it on that day, etc. – it’s best to notify your shopper before rejecting their order.

You can either send them a message using Unqueue’s in-app chat feature or you can call them. Very often, shoppers are flexible and will accept a different item or will be willing to receive their order on another day.

If, after speaking to the shopper, you still cannot fulfil their order, then you can reject it. You will be prompted to provide a reason. This will let the shopper know that their order has been cancelled and will close off the order. To view past orders at any time, head to your main menu and tap Order History.

Note: orders cancelled because of a store’s oversight may incur a fee.