We are proud to introduce the initial phase of a strategic shift from the Unqueue Delivery Network to an innovative partnership between CSF Couriers and Unqueue. This transition symbolizes our commitment to enhancing delivery services and introducing a new era of efficiency and customer satisfaction. Let's delve into what this phase means for your business and the exciting developments to anticipate in the future.
Smooth Transition and Operation
The new system is designed to make the transition as smooth as possible for your business:
- No drastic changes in the way you manage orders on your app.
- Enhanced efficiency and clarity in the pickup and delivery process.
- Built in alerts, and CSF warehouse managers ensure you are always informed about the status of your deliveries.
Understanding the Current Phase
Automatic Transition for Non-Food Businesses
- Existing Businesses: If your business is currently on the Unqueue platform, the Support team will handle the transition to the CSF Couriers network. There's no need for any action on your part.
- New Businesses: Upon signing up with Unqueue, you’ll be required to choose between our two delivery paradigms: CSF delivery (for our non-food businesses), and Self-Run delivery (for food businesses or those who want to manage their own delivery operations)
- Streamlined Integration: Any orders placed for delivery on Unqueue, will be automatically sent to CSF couriers for fulfillment. Once the order is accepted, the warehouse manager will be in touch with you via phone call to arrange an appropriate day and time to collect the order.
What's Changing Now
CSF delivery is for non-food businesses only.
Are you a food or non food business?
Here’s a breakdown to help you understand which items are a perfect match for our CSF Delivery paradigm and which ones may require a different approach. In this comprehensive guide, we've categorized various items, indicating whether they are approved or not for CSF Delivery.
Items | CSF Delivery |
Supplements, Powdered Supplements | Approved |
Ceramic Mugs | Approved |
Statues (4x4 in and above) | Approved |
Glass Products/Ceramic Containers | Approved |
Glass/Ceramic Vases | Approved |
Glass Chandeliers | Approved |
Glass/Breakable Plastic Car Lights | Approved |
Scanners/Printers/Electronics with Glass | Approved |
Ceramic/Marble/Porcelain Tiles | Approved |
Ceramic/Glass Table Lamps | Approved |
Standing Lamps | Approved |
Ceiling Lamps | Approved |
Incandescent Bulbs/Tube Lights | Approved |
Televisions & Monitors (19in and above) | Approved |
Plants | Approved |
Beverages: Shelf-stable & Cocktails | Not Approved |
Bakery Items: Bread | Not Approved |
Sauces and Condiments | Not Approved |
Glass Windshield | Not Approved |
Wall Mirrors | Not Approved |
Fresh Produce: Fruits & Vegetables | Not Approved |
Dairy Products: Milk, Cheese, Yogurt | Not Approved |
Meat and Seafood | Not Approved |
Perishable Snacks | Not Approved |
Beverages: Fresh Juices, Smoothies, Coffee | Not Approved |
Prepared Meals (e.g., Sushi, Noodles) | Not Approved |
Frozen Foods: Ice Cream | Not Approved |
Frozen Foods: Patties, Meats, Sausages | Not Approved |
Eggs | Not Approved |
💡 Prompt Order Preparation for Efficient Pickup Scheduling:
Streamlining Pickup Procedures with Enhanced Notification Process
In optimizing our order fulfillment system, let's clarify the steps involved in confirming pickup availability and implementing our new labeling system. Unlike the previous understanding of automatic notifications after order acceptance, it's now crucial to note that CSF is notified when the store selects "Pack all items" and "Order Ready," ensuring an even more efficient coordination process.
Implementing the New Labelling System
- Order Preparation and QR Code Generation:
- When your order is ready for pickup, follow these steps:
- Open Unqueue for Business App/web dashboard
- Select "Orders" in the navigation bar
- Choose your specific order.
- Select "Pack all items" and "Order Ready."
- This specific action now triggers a notification to CSF, indicating the order is prepared and ready for pickup.
- Simultaneously, access the generated QR code within the 'Awaiting Pickup' tab.
- Accessing and using the QR Code:
- Open your business app and select any accepted order from the ‘Orders’ screen to access the generated QR code.
- The QR code is essential for the CSF driver. It is scanned at the time of pickup, serving as a verification of the order and facilitating its tracking.
- Label Printing Options:
- If your business has a printer, you can print the CSF label using the ‘Print delivery label’ option in app, or the email that gets sent directly to you..
- For businesses without a printer, CSF offers a printing service at $5 per thermal label print. Additionally, it’s necessary to manually write the order details on the package, including the shopper's name, address, and phone number.
Accessing the QR Code on the Business app.
CSF Delivery Label
QR code CSF driver will scan at business pick-up
CSF Warehouse Manager Notification:
- Once the order is prepared and marked as "Order Ready" by selecting "Pack all items," notifications are sent to the CSF Warehouse Manager. They promptly coordinate with CSF to confirm pickup availability, streamlining the final stages of the delivery process.
Shift in Notification Delivery
As part of the ongoing transition and enhancement of the delivery process, there have been significant changes in how notifications are managed and received. Here's an overview of what to expect with the new system:
Shift in Notification Delivery
- Previous System: Earlier, you would receive alerts at various stages of your delivery process directly through the Unqueue system.
- New System: With CSF Couriers now handling the deliveries, updates will be communicated by CSF to you via email and direct phone call.
- Order Completion: When CSF marks an order as complete, you, as the business, will receive a notification confirming the delivery. This ensures you are always informed about the final status of each order.
Immediate Benefits
- Faster Delivery Turnover: Experience a significant reduction in delivery times, enhancing customer satisfaction.
- No Set Pick-Up Times: Enjoy more flexibility in order pick-ups, tailored to suit your business operations.
- Sunday Delivery: Expand your delivery options to include Sundays, catering to a broader customer base.
- Higher Weight Limit: Ship heavier items (up to 60lbs), offering more versatility in your product range.
- LINX and Credit Card on Delivery: Provide more payment options to your customers, improving convenience and accessibility.
What You Need to Do
- Familiarize yourself with the new labelling system and alerts.
- Ensure your staff is trained and aware of the changes in the order pickup process.
- Stay updated with any further enhancements or changes in the system through Unqueue and CSF Couriers communications.
FAQs about the Transition
Are There Any Immediate Actions Required from My Business?
- No immediate action is needed. From Feb 01, CSF will be responsible for delivering your orders. Stay informed through updates from Unqueue and CSF Couriers for any specific steps as the transition progresses.
Will My Delivery Times Change?
- Expect a notable improvement in delivery turnaround times, enhancing the speed at which your customers receive their orders.
How Will This Affect My Business Operations?
- The transition is designed to integrate seamlessly, requiring minimal adjustments from your end while offering increased flexibility and efficiency in delivery services.
How Will My Shoppers Be Impacted?
- Your customers will benefit from faster deliveries, more delivery days including Sundays, and the convenience of additional payment options like LINX on delivery. They will pay the same fee. Learn more about the in depth changes here
This initial phase of our partnership with CSF Couriers is just the beginning of a series of enhancements designed to revolutionize your delivery experience. While you enjoy the immediate benefits such as faster turnaround times and increased delivery flexibility, look forward to more advancements that will further streamline and expand your delivery capabilities. Stay connected with us for the latest updates and support as we navigate this exciting journey together.
Future Developments to Look Forward To
As we progress to the next phase of this partnership, there are exciting developments to anticipate:
- Flat Rate Delivery: Introduction of predictable and uniform delivery costs, simplifying budgeting and pricing for your business.
- Intra-Island Delivery Expansion: Broader delivery reach, including services across Trinidad and Tobago, to tap into new markets.