As Unqueue evolves its service offerings, businesses that were previously utilizing the Unqueue Dispatch network for food deliveries are now transitioning to a self-run delivery model. This new approach empowers these businesses by providing access to a network of independent drivers, including those they are familiar with from the Unqueue network. This guide is designed to help these businesses navigate this transition smoothly.

If your business has been utilizing the Unqueue Delivery network for delivery services, it's important to be aware of significant changes that are underway. We are moving towards a new operational model that offers greater flexibility and control over your delivery process. This transition marks a pivotal shift from the centralized Unqueue-managed system to a more autonomous and adaptable approach.

In this guide, we'll break down what this transition entails, outlining the steps, opportunities, and considerations to ensure a smooth changeover for your business. Whether you're planning to set up your own delivery system, integrate with independent drivers, or leverage the evolving Unqueue platform, this guide is your resource for navigating these changes effectively.

After the store is added to Self-run Delivery, the store owner needs to update their delivery details. Note, you must ensure timely communication with your customers by proactively informing them about their delivery schedule and any updates regarding their orders.

This is done by accessing Your delivery settings under Delivery. The store owner will see their status as on the self-run delivery network and be prompted to enter their delivery cost, the distance they are willing to deliver, the minimum order to do delivery, and their delivery windows as shown in the video below.

Businesses without their own delivery system will have access to a list of drivers, previously part of the Unqueue Dispatch network, to choose from for their delivery needs.

Businesses can select from a range of previously vetted drivers.

These drivers, known for their reliability and familiarity with the Unqueue system, offer a seamless transition to the new self-run delivery model.

Once drivers are added to your store. It’s now time to assign your orders.

Business manually assigns driver to order

In the app, navigate to the order details and use the dropdown list to select a driver. The list includes contact information for your convenience.

Business sends pings for order

Once drivers are added to your store. It’s now time to assign your orders.

Stay informed at every step of the delivery process with our real-time order tracking updates. Below, you will find a series of notifications designed to keep you in the loop from the moment your order is claimed by a driver, through its journey to your doorstep, and right up to the point of delivery. This ensures transparency and peace of mind, letting you know exactly where your order is at all times.

Order delivered by your driver

Once a driver is assigned and is on their way to your shopper, the shopper will receive an alert with an estimated time of arrival.

The transition to a self-run delivery model is a significant step for businesses previously using the Unqueue Dispatch network. This change aims to offer more autonomy and flexibility in managing deliveries, enhancing the overall efficiency of your operations. By leveraging the available resources and familiar drivers, businesses can confidently navigate this transition and continue to provide excellent service to their customers.

In this new paradigm, while Unqueue continues to facilitate weekly payments directly to business accounts for online orders, the responsibility of compensating drivers shifts to the businesses.

You can use your order history tab to keep a track of days and drivers that claimed trips and delivered orders to your shoppers.

Order history can be found in your business settings.

A: Yes, many of the drivers from the Unqueue Dispatch network are available for selection.

A: This transition offers more control over your delivery process, the flexibility to choose drivers based on your specific needs, and the opportunity to build direct relationships with your delivery personnel.

A: Yes, Unqueue offers comprehensive help kit resources and training materials to guide you through the transition and help you adapt to the new self-run delivery model.

A: Use the 'Add Driver' feature in the Unqueue app to invite your drivers. Once they register on the Unqueue Drivers app, they will then appear in your network for order assignments.

Alert to business of a driver being added to their network

A: You have complete flexibility to use your own drivers. Once they are added to the platform, you can assign orders to them as you would with any Unqueue driver.

A: You will need basic information like the driver’s name, and contact details.

A: It gives you more control over your delivery process, allows you to utilize drivers familiar with your operations, and provides flexibility in managing delivery resources.