As part of the ongoing improvements in the delivery process, significant changes have been made to how shoppers receive their orders from businesses on the CSF Couriers and Unqueue network. This article provides a comprehensive overview of how these changes affect shoppers, particularly in terms of delivery options and the overall delivery process.
How This Affects Shoppers
Ordering and Delivery Process
Shoppers continue to place orders through the shopper app or web interface, with the option to select delivery. For stores offering non-food items, these orders are now fulfilled by CSF Couriers.
Changes in Delivery Options
What's No Longer Available:
- Selecting Delivery Days: Shoppers will not have the option to choose specific delivery days at checkout.
- Payment Options: Cash on delivery is no longer available. Payment methods are now streamlined to online payment and card on delivery.
Delivery Timeframe Visibility:
- At checkout, shoppers will see a delivery timeframe instead of specific delivery days.
Delivery to Shopper
CSF delivery drivers manage the final stage of the delivery process, with several notifications sent to shoppers.
Notifications to Shoppers
Shoppers will be alerted when:
- The driver leaves the warehouse for delivery.
- The package is returned to the warehouse (if applicable, e.g., if the shopper is unavailable).
Completion of Delivery Process
Delivery is completed upon:
- Confirmation of the shopper’s identity.
- Scanning of the package label QR code by the driver.
- Acceptance of payment (if applicable).
- Handover of the package to the shopper.
These changes in the delivery process are aimed at streamlining operations and enhancing the overall efficiency of the delivery system. By understanding these new procedures, shoppers can better anticipate the arrival of their orders and businesses can prepare for a smoother delivery process. Stay informed and enjoy a more efficient shopping experience with CSF Couriers and Unqueue.
Questions:
How will I know when my order is being delivered?
A: You will receive a call from the CSF driver, and a notification when the order leaves the warehouse to be delivered.
Can I still pay with cash on delivery?
A: No, cash on delivery is no longer an option. Payment methods have been streamlined to online payment and card on delivery (LINX or Credit Card).
Will I be able to choose a delivery day?
A: Specific delivery days can no longer be selected. Instead, your order will be delivered within 24-72 hours of it being accepted by the business.
What if I'm not available when the package is delivered?
A: If you're unavailable, the package may be returned to the warehouse, and rescheduled. CSF drivers will contact you on the morning of, and prior to, the delivery to confirm availability.
What happens if I request a refund for my order?
A: If you decide to cancel your order and request a refund, please be aware that the delivery fee will be retained by CSF. For instance, if you initially paid $10 for delivery and choose to cancel the order, while the cost of the items may be refunded, the delivery fee of $10 will be retained by CSF. Your refund would then amount to the total cost of the items minus the $10 delivery fee.